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Customer Protection
Refund Policy
We stand behind every product with a full money-back guarantee
🛡️
30-Day Money Back Guarantee
If your key doesn't work, we'll replace it or give you a full refund. No hassle, no questions asked.
✅ When Are Refunds Available?
- The license key does not work or fails to activate
- The key has already been used by someone else
- The product delivered is not as described
- Technical issues that our team cannot resolve
🔄 Our Refund Process
1
Replacement First
We always try to provide a working replacement key first. This resolves most issues within minutes.
2
Full Refund
If a replacement is not possible, we issue a full refund to your original payment method within 3-5 business days.
⏰ Refund Window
You must contact us within 30 days of your purchase date to be eligible for a refund or replacement. We recommend contacting us as soon as you notice an issue.
❌ Non-Refundable Situations
- Key has been successfully activated and is working
- Customer entered the wrong key during activation
- Request made after 30 days of purchase
- Change of mind after key has been delivered and activated
📧 How to Request a Refund
Email us at support@keys2024.com and include:
- Your order number
- The email address used for purchase
- Description of the issue
- Screenshot of the error (if applicable)
⏱ We respond within 24 hours and resolve issues as quickly as possible.